returns and exchanges

Returns and Exchanges

Returns and exchanges

If you’re unhappy with your product, you can send it back within 30 days of receiving it. If there’s a manufacturing defect, we’ll send you a replacement.

Ready to make a return or exchange?

Visit our Returns Center to start the return process.

Start a return

Your purchase must be new, unused, and in its original packaging.
You may return your Solgaard.co purchase within 30 days of purchase.
If you bought your product from another retailer, return it to the original retailer. We cannot accept returns for purchases made elsewhere.

Damaged, defective, or incorrect items

If your product arrives damaged, defective, or different from what you ordered, we’ll replace it with the correct product.

Keep the product in its original packaging.
Email help@solgaard.co with the details of your package.
Our Customer Support team may ask for photos or a video of the product to help speed up the process.

Return conditions

We do not refund products that are:

Purchased from a source other than Solgaard.co.
Damaged by abuse or negligence, including exposure to chemicals, caustic substances, open flame, high heat, or sharp objects.
Damaged by misuse or activities other than the product’s intended purpose.

If a defect was caused by something other than material quality or the assembly process, the original product will be returned to you.

Refunds and processing times

You can request a refund up to 30 days after receiving your purchase.
We process your refund as soon as our Quality Assurance Team receives your returned product and confirms it meets our Returns Policy. This may take a week.
We refund the purchase price to your original payment method after receiving and checking the returned item.
Once your return is approved, it takes 1–2 business days for the refund to be made to your original payment method.
PayPal: Funds typically appear in your account within 1 business day after the refund is initiated.
Credit or debit card: Funds may take up to 10 business days to appear in your account, depending on your card provider.

Return shipping and international orders

We ship orders from the United States.
If you return a product for a refund, you must pay your own return shipping.
If an international order has a manufacturing defect, we’ll send a replacement with photographic proof of the defect.

Purchased Checkout+ shipping protection?

If you purchased Checkout+ shipping protection with your order, you have a 90-day guarantee through Onward.

Onward uses a separate claims process. Visit Onward’s claims portal to get help with your protected order.

Solgaard has partnered with Onward to provide carbon-neutral shipping protection, free return shipping on US orders, and a 90-day satisfaction guarantee. When you add Onward Checkout+ to your Solgaard order, your package is protected against loss, theft, or damage. You also have 90 days to file claims for product-related issues that arise from everyday use, including rips, tears, scratches, and broken or missing parts.

If you choose not to add Onward shipping protection and your package is damaged, stolen, or lost in transit, you can still contact us for help. We’ll do our best to assist, but we cannot guarantee recovery once your order is with our shipping partner.

Need help?

Email our Customer Support team at help@solgaard.co.

Need warranty help instead? Review our warranty policy and find out how to start a warranty claim.

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